Return and Exchange Policy
Return and Exchange Policy
Thank you for shopping with us! We strive to provide high-quality products and exceptional service. To ensure a smooth experience, please carefully review our return and exchange policy below.
1. Eligibility for Returns and Exchanges
- Returns: Returns are only accepted for items that are damaged or incorrect.
- Exchanges: Exchanges are available for sizing issues, but we limit exchanges to one per order.
- To be eligible for a return or exchange, items must be in their original condition: unworn, unwashed, and with all tags attached.
2. Reporting a Return or Exchange
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. Be sure to include a photo of the issue to help us resolve the matter quickly.
- Sizing Exchange Requests: If the item doesn’t fit as expected, please reach out within 7 days of delivery to request an exchange.
- Items reported after the specified time frame or without valid proof will not be eligible for return or exchange.
3. Non-Refundable Shipping Fees
- All shipping fees are non-refundable. If you received free shipping on your order, the original shipping cost may be deducted from any applicable refund.
4. Customer Responsibility for Return Shipping
- For exchanges, customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
5. Refund Process
- Refunds are only issued for items that are damaged or incorrect. Exchanges for sizing do not qualify for a refund.
- Once approved, refunds will be processed to your original payment method within 7-10 business days from the date we receive the returned item.
6. Final Sale Items
- Any items marked as "Final Sale" on our store are not eligible for return or exchange under any circumstances.
Contact Us
If you need to initiate a return or exchange, please contact our customer service team at +923190141069 or email us at siyaahstoreofficial@gmail.com. We're here to help and will do our best to ensure a smooth process!